Customer Service, Policy & Shipping Rates

If you have a valid problem it will be corrected.

Please email us and explain the problem. We will fix it. Include your order number or else some other information that lets us know which order it is—when ordered, what ordered, etc.

Basic Policy

If you order something for shipment to a USA mailing address what you ordered will arrive at the shipping address you provide. That is a guarantee. Since everything is sent either First Class or Priority Mail most packages will arrive in 2-5 days.
Defective items that don't play will be replaced with the same title.
We cannot do anything about low quality items. Not all products are wonderful. (Believe it or not, I have actually gotten requests for refunds because someone did not like a movie. That is obviously not a valid customer service issue.)
Shipping Rates
International Orders: No shipment outside the USA is guaranteed. If you order something for shipment outside the USA the only service you are purchasing is that we will pack the merchandise and send it addressed to the mailing address provided. That's the best we can do. Canada, the UK, Australia, Japan and the Euro nations usually allow adult material through customs, but sometimes they don't. It is unpredictable and entirely out of our control.
NUMBER
OF ITEMS		USA

CANADA

INTERNATIONAL (other than Canada)
First Class / Priority Air Mail (No tracking #)Express MailAirmail (No tracking #)Express Mail
12.954.9532.959.9535.95
24.956.9532.9511.9535.95
35.958.9532.9513.9535.95
46.959.9532.9516.9535.95
57.9511.9534.9519.9537.95
68.9513.9536.9521.9539.95
79.9515.9538.9523.9544.95
810.9517.9540.9526.9546.95
911.9519.9542.9529.9548.95
1012.9521.9544.9532.9550.95
1113.9523.9546.9535.9552.95
1214.9525.9548.9538.9554.95
1315.9527.9550.9540.9556.95
1416.95Flat Rate 29.95Flat Rate 52.95Flat Rate 42.95Flat Rate 58.95
1517.95Flat Rate 29.95Flat Rate 52.95Flat Rate 42.95Flat Rate 58.95
1618.95Flat Rate 29.95Flat Rate 52.95Flat Rate 42.95Flat Rate 58.95
17 +Flat Rate 19.95Flat Rate 29.95Flat Rate 52.95Flat Rate 42.95Flat Rate 58.95