If you have a valid problem it will be corrected. |
| Please email us and explain the problem. We will fix it. Include your order number or else some other information that lets us know which order it is—when ordered, what ordered, etc. |
Basic Policy | | If you order something for shipment to a USA mailing address what you ordered will arrive at the shipping address you provide. That is a guarantee. Since everything is sent either First Class or Priority Mail most packages will arrive in 2-5 days. |
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| Defective items that don't play will be replaced with the same title. |
| We cannot do anything about low quality items. Not all products are wonderful. (Believe it or not, I have actually gotten requests for refunds because someone did not like a movie. That is obviously not a valid customer service issue.) |